Description

Southern Oregon Employer Council (SOEC) & Soul Canyon Training and Development Present:

Putting the X-Factor in Your Customer Service & Confronting Conflict

About the Presenter
Meet Mary Hambleton of Soul Canyon Training & Development:

As a busy business owner, a mother of five, and a grandmother of eight, Mary’s training style helps bring real-life balance to those who are struggling with, “Doing it All”.

Since 2002, Soul Canyon Training & Development has been helping people navigate communication differences, bringing teams and individuals to higher levels of performance with improved communication.

Mary joined forces with several women to write the book "Unscripted - How Women Thrive in Life, Business, and Relationships”. Look for her solo project soon – “Leadership Lessons from the Kitchen with Love”.

Mary currently resides in Medford, Oregon with her husband and business partner, Rob Hambleton and their three beautiful Labrador Assistances, Miss Sunny, and Miss Winnie.

About the Seminar

Putting the X-Factor in Your Customer Service

Learn the essential skills you need TODAY!

Earning customer loyalty is difficult – keeping it is critical.

The world has changed. What does Customer Service look like NOW?

Walk away with people skills you can use to anticipate customer needs and give them the service THEY want.

Learn how to increase team cohesiveness and collaboration.

Make your work environment a happier place for your employees and a better place to shop, eat, and do business.

This training is a must for ANYONE who works with people.

Confronting Conflict – Can’t We All Get Along

Conflict seems to be everywhere these days.

You need skills to help you handle conflict when it arises.

Learn how different personality types tend to manage conflict.

Five different conflict styles and strategies will be presented and explored using interactive group activities.