Chick-fil-A Crater Lake and Pacific Hwy is looking for an ambitious Front of House Director of Operations to join our team as we strive to be Medford’s most caring company. Our restaurant has a fast-paced, high-volume, high-energy culture and to be successful in this role, you’ll need to have emotional intelligence, the ability to build strong relationships, a passion for systems and operations, and a positive, go-getter mentality and attitude. The role is an opportunity and a responsibility.

As the Front of House Director of Operations, you will have the responsibility for overseeing the daily Front of House operations, ensuring hospitality and quality standards are being executed. You will spend time working alongside the team, focusing on continuous improvement in a lean environment, development of people, processes and effective communication. Leading by positive example and encouraging the team will be a constant goal.

Qualifications:

• Bachelor’s degree preferred 
• Flexible schedule including availability for opening (5:30am), closing (11:00pm) and Saturdays
• Management and customer service experience  
• Demonstrated ability to lead 
• Analytical and data driven
• Team oriented, genuine heart and care for people and good team player
• Optimistic and engaging; excited about the vision/future growth of the company
• Demonstrates servant leadership mentality; willing to get your hands dirty
• Perceptive and innovative; able to determine needed ongoing changes to the business
• Strong verbal and written communication skills; quick thinker and decision maker
• Organized and detail-oriented with strong time management skills
• Dedicated, self-starter, and resourceful problem solver
• Flexible and adaptable with a positive and open mindset

Responsibilities:

PEOPLE

• Set team goals, share the score visually and celebrate the wins

• Identify potential leaders and develop them operationally and professionally…plan and implement leadership succession plan

• Communicate effectively, share ideas and take a positive approach to all situations

• Create and drive a LEAN culture and mindset 

• Set the example and hold FOH team members accountable to all policy standards (timeliness, grooming, cell phones, uniforms, etc.)

• Train and develop Team Members in all areas and systems, work with Training Director for areas of focus

• Provide both formal and informal feedback to the team on an ongoing basis, particularly for Directors and Operations Managers

• Hold weekly/bi-weekly meetings with the FOH leadership team

• Ensure disciplinary action is given fairly and consistently

• Maintain Drive-thru and Front Counter Playbooks as necessary to clearly establish expectations for Team; hold them accountable for execution

• Ensure we are executing proper procedures in order taking, hospitality behaviors, speed and accuracy and provide ongoing feedback to Team Members

• Ensure FOH consistently and systematically meets cleanliness standards (Front Counter, Dining Room, Restrooms, etc.)

• Work with Team to ensure opening and closing procedures are thorough, properly taught and effectively completed daily

• Use findings to ensure consistency and quality of products and behaviors, address areas of improvement immediately 

• Maintain a culture of Food Safety

• Establish systems to ensure all checklists are completed as directed

• Ensure FOH inventory is organized properly

• Partner with Training Director to execute training on and roll-out of new products

• Assess current systems and implement ideas for improvement

SALES AND BRAND GROWTH

• Ensure speed and quality of food to retain customers

• Work with Catering Coordinator on execution of catering orders and systems

• Train on suggestive selling behaviors with FOH team members

FINANCIAL RETURN

• Cash management… training team in effective cash management procedures

• Own food cost results for desserts, condiments and other foods

• Labor scheduling – own labor percentage and productivity. Train Managers on Labor Scheduling procedures, how to increase productivity, put “aces in their places”, appropriate times to send people home, etc.

• Develop clear expectations for leaders on communication, proper break running and lineup management

• Equipment Repair & Maintenance - ensure FOH equipment maintenance is completed, become familiar with process for damaged equipment

Benefits:

• Health, dental and vison 
• Sundays off to spend time with your family and friends
• Closed on Thanksgiving and Christmas
• Bonus opportunities
• Generous meal benefit
• 401k plan with employer matching
• Gym membership reimbursement
• Childcare cost reimbursement
• Education cost reimbursement
• Free tuition for online college at Point University
• Flexible scheduling
• Travel opportunities
• Positive and fun environment
• And more!

Uniform:

• No visible tattoos 
• No facial hair other than a neatly trimmed mustache
• No unnatural hair colors (pink/blue/etc.) – hairstyles must be neat and professional in appearance
• No ear gauges or facial piercings allowed other than a single nose stud
• Employer provided uniforms

Interested? Click the link below to apply!

https://j.wrkstrm.us/0f3fc37a/chick-fil-a/medford-7670/director-of-operations-front-of-house--682580d7

Applicants must be capable of physically demanding tasks, including, but not limited to lifting 30-50 lbs., lifting above the head, repetitive motion, and standing for extended periods of time. Front of House Team Members may expect to be outdoors for several hours per shift, year-round (with proper safety gear).