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IT Support Technician

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IT Support Technician

Discover Medford: Employment, Applicant Support, and Benefits within Our Vibrant City

Employment, Applicant Support, and Benefits within Our Vibrant City


The City of Medford is hiring an IT Support Technician to join our Innovation & Technology team. This position supports employees across all departments—no two days are exactly the same. From troubleshooting hardware and software issues to setting up new equipment and providing friendly, on-the-spot support, you'll be part of a team that keeps things running smoothly behind the scenes.


We're looking for someone who’s comfortable with Microsoft 365, has a knack for problem-solving, and enjoys helping others. This is a full-time position with great benefits and a regular Monday–Friday schedule. If you’re ready to put your skills to work in a role that supports your community, we’d love to hear from you.  Go to Medfordoregon.gov to apply for this position!


Required Education and Experience:

  • Graduation from high school or GED equivalent; and
  • One (1) year experience in computer user support gained by education or work experience; or
  • Graduation from an accredited college with an associate degree or technical certificate in computer science or a closely related field.
  • A+ certification within six (6) months of hire date.
Preferred Qualifications:
  • Prior experience in supporting Microsoft Office 365
  • Strong customer service skills
  • Strong troubleshooting skills

Available Schedule: 

  • 8 hours daily, Monday - Friday

Compensation & Information on Benefits:

This position is part of the Non-represented employee group. 

Learn more about our benefits HERE.  



The anticipated hiring range for the IT Support Technician position is $32.26 (first step) to $33.87 or $35.57 (second or third step). The City of Medford determines starting pay based on an evaluation of relevant education, experience, and qualifications as provided by the applicant in their application materials, alongside others who perform work of comparable character consistent with the Oregon Equal Pay Act. Six steps are included in this salary range, allowing opportunity for annual movement through the steps. 

Healthcare Benefits:
  • Medical, vision and dental benefits for employee and family, paid at 100% by the City with the opportunity to buy-up to a lower deductible plan
  • Life and Accidental Death and Dismemberment insurance – policy value of $50,000 paid by the City
  • Long-term disability insurance provided by the City
  • Health Reimbursement Account (HRA-VEBA) contributions provided by the City

Retirement Benefits:
  • Oregon Public Employee Retirement System (PERS) lifetime pension after retirement at no cost to employee
  • PERS is 100% fully paid as the City pays both the employer and the employee’s (6%) contributions
  • Deferred Compensation retirement plan (Section 457 Plan) for employee's retirement planning
Additional Benefits:
  • Paid vacation, sick leave, and holidays
  • Employee Assistance Program (EAP)
  • The City’s Wellness Program promotes physical, social, emotional, intellectual, financial and environmental wellness with various goals and challenges to participate in throughout the year. Employees may qualify for wellness incentives by completing milestones set within the program up to $200 annually
  • Access to the City's fully equipped fitness center 24/7
A well-equipped gym featuring weightlifting benches, dumbbells, cardio machines, and a motivational wall mural.

Examples of Job Duties:
Essential Functions of the Position:
  • Provides end user support for all systems and software, including but not limited to: Conducting periodic training; assisting users with understanding and using computer software, tools and services; troubleshooting and assisting users with computer software and hardware issues.
  • Installs and configures new software and hardware as required.
  • Upgrades and maintains computers, components, and peripherals including tests, diagnoses, and repairs. 
  • Ensures positive customer service through professional and courteous behavior and creative problem resolution.
  • Assists with maintenance of Active Directory and VoIP database.


Images

Additional Info

Job Type : Full-Time

Education Level : High School

Experience Level : Entry Level

Job Function : Administrative, Customer Service, Development

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